Privacy Policy

About This Policy

This Privacy Policy explains how Alamo Concrete Polishing & Epoxy Flooring ("we," "us," or "our") collects, uses, and protects information when you visit our website at alamoconcretepolishingandepoxyflooring.com (the "Site") or contact us for services. By using the Site, you agree to the practices described here.

Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use the Site.

Information You Provide

When you fill out our contact or estimate request form, you may provide your name, phone number, email address, service address, and a description of your project. We only collect what you choose to submit.

Information Collected Automatically

Like most websites, our Site may automatically collect certain technical information when you visit, including your IP address, browser type, device type, pages viewed, and the date and time of your visit. This information is collected through standard web server logs and analytics tools such as Google Analytics. We use this data in aggregate form to understand how visitors use the Site and to improve its performance - not to identify individual users.

Cookies and Tracking Technologies

Our Site may use cookies - small text files stored on your device - and similar tracking technologies to improve your browsing experience and to analyze Site traffic. Cookies do not contain personally identifiable information on their own.

You can instruct your browser to refuse all cookies or to notify you when a cookie is being set. If you disable cookies, some parts of the Site may not function as intended. Third-party services such as Google Analytics may also set their own cookies. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Schedule and coordinate service visits
• Communicate with you about your project
• Improve the content and performance of our Site
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share it in the following limited situations:

• Service Providers. We may share information with third-party companies that help us operate our website or run our business, such as our form provider (Tally) or analytics providers. These parties are only given access to information needed to perform their specific function and are not permitted to use it for other purposes.
• Legal Requirements. We may disclose information if required to do so by law or in response to a valid legal process, such as a court order or government request.
• Business Transfers. If our business is sold or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change as required by law.

Data Retention

We retain personal information submitted through our contact forms for as long as necessary to respond to your inquiry, complete your project, and satisfy any applicable legal or business recordkeeping requirements. When information is no longer needed, we delete or anonymize it in a reasonably secure manner. Analytics data is retained according to the retention settings of the applicable analytics platform.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain data sharing practices

To exercise any of these rights, contact us using the information in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will take steps to delete it promptly.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of the page. We encourage you to review this page periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us: