Terms and Conditions

Acceptance of Terms

By accessing or using the website at alamoconcretepolishingandepoxyflooring.com (the "Site") or by engaging Alamo Concrete Polishing & Epoxy Flooring ("we," "us," or "our") for any service, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the Site or our services. These Terms apply to all visitors, customers, and anyone else who accesses the Site or requests services from us.

Description of Services

Alamo Concrete Polishing & Epoxy Flooring provides concrete flooring services including, but not limited to, epoxy floor coatings, polished concrete, stained concrete, concrete resurfacing, pool deck coatings, and related surface preparation and sealing work. Services are performed at customer locations throughout Alamo, TX and surrounding communities in the Rio Grande Valley.

All services are subject to a written estimate and the mutual agreement of both parties before work begins. We reserve the right to decline any project at our discretion.

Estimates and Pricing

All estimates provided by Alamo Concrete Polishing & Epoxy Flooring are based on an on-site assessment of the project and are provided in writing prior to the start of any work. Estimates are valid for 30 days from the date of issuance unless otherwise stated in writing.

Estimates are based on the conditions observed at the time of assessment. If additional work is required due to unforeseen conditions discovered during the project - such as hidden moisture, concealed structural damage, or previously undetected previous coatings - we will notify you before proceeding and provide a written change order. No additional work will be performed without your approval.

Prices quoted are for the specific scope of work described in the estimate. Changes to the scope of work requested by the customer may affect the final price and timeline.

Scheduling and Cancellation

Work dates are scheduled by mutual agreement. We make every effort to arrive at the agreed time and complete the work within the estimated timeframe. Delays caused by weather, material availability, or conditions beyond our control may affect scheduling, and we will communicate any changes to you promptly.

If you need to cancel or reschedule a confirmed appointment, please notify us at least 48 hours in advance. Cancellations with less than 48 hours notice may result in a cancellation fee to cover scheduling and mobilization costs. The specific fee, if applicable, will be stated in your written estimate.

We reserve the right to reschedule work due to weather conditions that would adversely affect installation quality, including extreme heat, rain, or high humidity during critical application windows.

Customer Responsibilities

Before work begins, customers are responsible for:

• Clearing the work area of all vehicles, equipment, furniture, and stored items
• Ensuring adequate access to the work area on the scheduled date
• Disclosing any known issues with the concrete, including previous coatings, known moisture problems, or structural concerns
• Keeping children and pets away from the work area during installation and curing
• Following all post-installation care instructions provided by our crew

Failure to prepare the space as required may result in rescheduling and could affect the outcome of the installation. We are not responsible for coating failures caused by conditions that were not disclosed prior to the job or that resulted from customer actions after installation.

Payment Terms

Payment terms are stated in the written estimate provided before each project. Unless otherwise agreed in writing, payment is due upon completion of the work. We accept cash, check, and major credit cards. Accepted payment methods will be confirmed at the time of estimate.

For larger projects, we may require a deposit before work begins. The deposit amount and terms will be specified in the written estimate. Deposits are non-refundable if a customer cancels with less than 48 hours notice or after materials have been ordered for the job.

Invoices not paid within 30 days of the due date may be subject to a late fee. We reserve the right to pursue collection for unpaid balances, including reasonable attorney fees if legal action is required.

Warranty Disclaimers

Any warranty offered on our work will be described specifically in your written estimate or project agreement. Warranties are limited to defects in materials and workmanship under normal use conditions and do not cover damage resulting from misuse, neglect, chemical exposure, or failure to follow maintenance instructions.

Coatings applied over concrete that contains pre-existing conditions not disclosed or discoverable at time of assessment - including but not limited to hydrostatic pressure, active moisture migration, or structurally compromised concrete - are not covered under any warranty.

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE MAKE NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF INFORMATION ON THE SITE.

Limitation of Liability

To the fullest extent permitted by applicable law, Alamo Concrete Polishing & Epoxy Flooring shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this Site or from the provision of services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to our services shall not exceed the amount you paid us for the specific service that is the subject of the claim. This limitation applies regardless of the basis of the claim - whether in contract, tort, negligence, or otherwise.

Intellectual Property

All content on this Site - including text, images, logos, and graphics - is the property of Alamo Concrete Polishing & Epoxy Flooring or its content providers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this Site for commercial purposes without our express written permission.

Dispute Resolution

If a dispute arises between you and Alamo Concrete Polishing & Epoxy Flooring related to our services or these Terms, we encourage you to contact us first to try to resolve it informally. Most issues can be resolved quickly with a direct conversation.

If informal resolution is not possible, both parties agree to attempt mediation before pursuing formal legal action. Any unresolved dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Hidalgo County, Texas. Judgment on any arbitration award may be entered in any court of competent jurisdiction.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought in a court of competent jurisdiction in Hidalgo County, Texas.

Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will update the effective date at the top of the page. Your continued use of the Site or our services after any changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these Terms and Conditions, please reach out to us: